County Departments Planning Initial Phases of In-Person Services

June 10, 2020

Botetourt County has planned to begin scheduling regular appointments for in-person services at most County offices beginning Monday, June 15th. This initial expansion of services will proceed slowly and continue many of the innovative practices that offices and staff have already put into place that have maintained a high level of service over the past few months during the pandemic.

As much as possible, employees will continue to work remotely while also staggering time in the office to handle the appointments. Employees not working remotely will wear face coverings or masks and maintain physical distancing when in the workplace. All visitors coming to County offices and facilities are encouraged to do the same to help promote the health and safety of the public and employees.

The County Administrator’s Office, Community Development, Economic Development, and Purchasing will be open by appointment beginning June 15th. Anyone wishing to do business with these departments should schedule an appointment in advance to ensure that the necessary staff is present to best serve the public. Moreover, any visitor needing curbside service due to accessibility needs should request that from staff in advance. Contact information for each of the offices is available on the County’s website or by calling (540) 928-2000.

Recreation and Facilities offices will be open by appointment beginning June 15th as well. The Senior Van Program will also resume services on June 15th, and staff will be reaching out to the regular riders in advance to assess program needs. Park pavilions will be open for rentals beginning June 27th. Rentals can be made in advance by calling the offices, and users are encouraged to maintain physical distancing at their events. Lastly, no decision has been made on sports programs. The County continues to await guidance from the state for these programs. Updated information will be shared on the department’s website at or provided by calling (540) 928-2130.

Botetourt County Libraries have continued to offer many services during the pandemic, including digital resources, virtual programs and phone help. The Summer Reading Challenge is now in progress and runs from June 1 – July 24. This year’s challenge features a new digital platform and app called Beanstack, which allows participants to track reading, earn digital prizes. Sign up at

On June 15th, bookdrops will reopen at all four Botetourt County Libraries locations for returning materials from any Roanoke Valley Libraries. Starting Monday, June 22, Botetourt County Libraries will offer curbside hold pickup services. Patrons may place holds on items and pick them up during specified curbside delivery days/times. Please check the library’s website at or call (540) 928-2900 for updates.

Offices focusing primarily on internal County services, such as Financial Services, Human Resources, and Technology Services, will continue to work remotely or in the office as needed. Anyone seeking an in-person appointment with these departments are encouraged to reach out to staff in advance and only when such a meeting is necessary.

Essential service departments and offices such as the Landfill, Maintenance, Central Garage, Inspections, and Fire and EMS remain fully in place as they have throughout the closure.

The Sheriff’s Office, the Commissioner of the Revenue, the Treasurer, Courts, Cooperative Extension, Social Services, and Voter Registration and Elections may follow different opening guidelines.


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Last modified: June 10, 2020

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